{"id":2816,"date":"2023-06-07T20:15:49","date_gmt":"2023-06-07T18:15:49","guid":{"rendered":"https:\/\/gruzo.cc\/?page_id=2816"},"modified":"2026-08-07T11:02:35","modified_gmt":"2026-08-07T09:02:35","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/gruzo.cc\/es\/returns-exchanges\/","title":{"rendered":"zwroty i wymiany"},"content":{"rendered":"\n

ZWROTY I REKLAMACJE<\/p>\n\n\n\n

Polityka zwrot\u00f3w:<\/strong><\/p>\n\n\n\n

Zgodnie z \u201eUstaw\u0105 o prawach konsumenta\u201d konsument ma prawo zwr\u00f3ci\u0107 towar bez podania przyczyny w terminie 14 dni od otrzymania przesy\u0142ki.<\/p>\n\n\n\n

W przypadku projektu spersonalizowanego zwrot pieni\u0119dzy nie jest mo\u017cliwy<\/p>\n\n\n\n

Przesy\u0142k\u0119 ze zwracanym towarem nale\u017cy wys\u0142a\u0107 na adres GRUZO JFK DESIGN Wieniawskiego 18 41-506 Chorz\u00f3w Polska z dopiskiem ZWROT i przes\u0142a\u0107 nam numer przesy\u0142ki. Na opakowaniu prosz\u0119 wpisa\u0107 \u201eZWROT\u201d<\/p>\n\n\n\n

Konsument odpowiada za zmniejszenie warto\u015bci rzeczy b\u0119d\u0105ce wynikiem korzystania z niej w spos\u00f3b wykraczaj\u0105cy poza konieczny do stwierdzenia charakteru, cech i funkcjonowania rzeczy.<\/p>\n\n\n\n

Przed wysy\u0142k\u0105 prosimy o odpowiednie zapakowanie i zabezpieczenie towaru.<\/p>\n\n\n\n

Zwrot\u00f3w dokonujemy w formie, w kt\u00f3rej p\u0142atno\u015b\u0107 dotar\u0142a do nas, chyba \u017ce kupuj\u0105cy wyrazi inn\u0105 ch\u0119\u0107.<\/p>\n\n\n\n

Nie przyjmujemy przesy\u0142ek wysy\u0142anych za pobraniem.<\/p>\n\n\n\n

\n
SZYBKI ZWROT <\/a><\/div>\n<\/div>\n\n\n\n

Zasady reklamacji:<\/strong><\/p>\n\n\n\n

Przesy\u0142ki z reklamowanym towarem nale\u017cy wysy\u0142a\u0107 na adres GRUZO JFK DESIGN Wieniawskiego 18 41-506 Chorz\u00f3w z dopiskiem REKLAMACJA.<\/p>\n\n\n\n

Prosimy o podanie kr\u00f3tkiego opisu wady produktu.<\/p>\n\n\n\n

Przed wysy\u0142k\u0105 prosimy o odpowiednie zapakowanie i zabezpieczenie towaru.<\/p>\n\n\n\n

Wszelkie reklamacje rozpatrywane s\u0105 w terminie 14 dni.<\/p>\n\n\n\n

Po uznaniu reklamacji uszkodzony produkt zostanie naprawiony lub wymieniony na pe\u0142noprawny. W sytuacji, gdy reklamowany produkt nie znajduje si\u0119 ju\u017c w ofercie internetowego sklepu odzie\u017cowego gruzo.cc, zwr\u00f3cimy Klientowi wszystkie poniesione przez niego koszty transakcyjne lub zaproponujemy wymian\u0119 na inny produkt o tej samej warto\u015bci co reklamowany, b\u0119d\u0105cy w ofercie Aktualna oferta.<\/p>\n\n\n\n

Zasady wymiany towaru:<\/p>\n\n\n\n

Klienci maj\u0105 mo\u017cliwo\u015b\u0107 wymiany towaru w ci\u0105gu 14 dni od otrzymania przesy\u0142ki.<\/p>\n\n\n\n

Przesy\u0142ki z towarem wymiennym nale\u017cy wysy\u0142a\u0107 na adres GRUZO JFK DESIGN, Wieniawskiego 18, 41-506 Chorz\u00f3w, z dopiskiem WYMIANA oraz kr\u00f3tkim wyja\u015bnieniem (jaki rozmiar\/produkt ma by\u0107 wys\u0142any w zamian)<\/p>\n\n\n\n

Towar odsy\u0142any na wymian\u0119 nie mo\u017ce nosi\u0107 \u015blad\u00f3w u\u017cytkowania i musi posiada\u0107 komplet metek.<\/p>\n\n\n\n

Koszt odes\u0142ania do nas produktu ponosi kupuj\u0105cy.<\/p>\n\n\n\n

W przypadku, gdy produkt Klienta przeznaczony na wymian\u0119 nie znajdzie si\u0119 w ofercie sklepu internetowego gruzo.cc i w zwi\u0105zku z tym wymiana nie b\u0119dzie mo\u017cliwa, zaproponujemy zwrot pieni\u0119dzy lub wymian\u0119 towaru na inny.<\/p>\n\n\n\n

Je\u017celi Klient zdecyduje si\u0119 na wymian\u0119 produktu na inny (dro\u017cszy ni\u017c poprzednio zam\u00f3wiony) poinformujemy Ci\u0119 o konieczno\u015bci dokonania p\u0142atno\u015bci e-mailem, w przypadku wybrania ta\u0144szego produktu, nadp\u0142ata zostanie uregulowana w ci\u0105gu 5 dni od daty zako\u0144czenia procedury wymiany.<\/p>\n\n\n\n

Produkty spersonalizowane nie podlegaj\u0105 wymianie ani zwrotowi<\/p>\n\n\n\n

W przypadku, gdy Klient otrzyma towar na skutek b\u0142\u0119dnej realizacji zam\u00f3wienia przez gruzo.cc i w zwi\u0105zku z tym b\u0119dzie zmuszony dokona\u0107 wymiany, powsta\u0142e koszty przesy\u0142ki ponosi sprzedawca.<\/p>\n\n\n\n

Czas zwrotu pieni\u0119dzy<\/strong><\/p>\n\n\n\n

Zwrot \u015brodk\u00f3w nast\u0119puje w terminie do 14 dni<\/strong> od otrzymania przez nas zwracanego towaru. Pieni\u0105dze trafiaj\u0105 na to samo konto\/kart\u0119, z kt\u00f3rej nast\u0105pi\u0142a p\u0142atno\u015b\u0107 \u2014 chyba \u017ce uzgodnimy inaczej.<\/p>\n\n\n\n

Formularz odst\u0105pienia od umowy<\/strong><\/p>\n\n\n\n

Mo\u017cesz odst\u0105pi\u0107 od umowy bez podania przyczyny w terminie 14 dni od otrzymania zam\u00f3wienia. Aby skorzysta\u0107 z prawa odst\u0105pienia, prze\u015blij nam o\u015bwiadczenie e-mailem (shop@gruzo.cc<\/strong>) lub pisemnie zawieraj\u0105ce:<\/p>\n\n\n\n

    \n
  • Imi\u0119 i nazwisko<\/li>\n\n\n\n
  • Numer zam\u00f3wienia oraz list\u0119 produkt\u00f3w obj\u0119tych odst\u0105pieniem<\/li>\n\n\n\n
  • Dat\u0119 zam\u00f3wienia i dat\u0119 odbioru<\/li>\n\n\n\n
  • Adres konsumenta<\/li>\n\n\n\n
  • Dat\u0119 o\u015bwiadczenia (i podpis, je\u015bli forma pisemna)<\/li>\n<\/ul>\n\n\n\n

    Przyk\u0142adowa formu\u0142a: \u201eJa, [imi\u0119 i nazwisko], niniejszym odst\u0119puj\u0119 od umowy sprzeda\u017cy nast\u0119puj\u0105cych rzeczy: [lista produkt\u00f3w + numer zam\u00f3wienia]. Data zam\u00f3wienia: [data], data odbioru: [data]. Adres: [adres]. Data: [data]. Podpis: [podpis].”<\/p>\n\n\n\n

    Czego nie podlega zwrotowi<\/strong><\/p>\n\n\n\n

      \n
    • Produkty spersonalizowane (z indywidualnym nadrukiem\/imieniem)<\/li>\n\n\n\n
    • Bielizna i odzie\u017c intymna po otwarciu opakowania<\/li>\n\n\n\n
    • Towary, kt\u00f3re ze wzgl\u0119du na sw\u00f3j charakter zosta\u0142y po\u0142\u0105czone w spos\u00f3b nieroz\u0142\u0105czny po dostawie<\/li>\n<\/ul>\n\n\n\n

      Status zwrotu \u2014 jak sprawdzi\u0107<\/strong><\/p>\n\n\n\n

      Gdy paczka zwrotna do nas dotrze, otrzymasz e-mail z potwierdzeniem przyj\u0119cia. Po weryfikacji stanu towaru (do 5 dni roboczych) uruchamiamy zwrot kasy.<\/p>\n","protected":false},"excerpt":{"rendered":"

      ZWROTY I REKLAMACJE Polityka zwrot\u00f3w: Zgodnie z \u201eUstaw\u0105 o prawach konsumenta\u201d konsument ma prawo zwr\u00f3ci\u0107 towar bez podania przyczyny w […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2816","page","type-page","status-publish","hentry"],"yoast_head":"\nzwroty i wymiany - Odzie\u017c na Gravela<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gruzo.cc\/es\/returns-exchanges\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"zwroty i wymiany - Odzie\u017c na Gravela\" \/>\n<meta property=\"og:description\" content=\"ZWROTY I REKLAMACJE Polityka zwrot\u00f3w: Zgodnie z \u201eUstaw\u0105 o prawach konsumenta\u201d konsument ma prawo zwr\u00f3ci\u0107 towar bez podania przyczyny w […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gruzo.cc\/es\/returns-exchanges\/\" \/>\n<meta property=\"og:site_name\" content=\"Odzie\u017c na Gravela\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Gruzo.cc\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-07T09:02:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/gruzo.cc\/wp-content\/uploads\/2023\/01\/cropped-gruzologo2-01.png\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/gruzo.cc\\\/returns-exchanges\\\/\",\"url\":\"https:\\\/\\\/gruzo.cc\\\/returns-exchanges\\\/\",\"name\":\"zwroty i wymiany - Odzie\u017c na Gravela\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/gruzo.cc\\\/#website\"},\"datePublished\":\"2023-06-07T18:15:49+00:00\",\"dateModified\":\"2026-08-07T09:02:35+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/gruzo.cc\\\/returns-exchanges\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/gruzo.cc\\\/returns-exchanges\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/gruzo.cc\\\/returns-exchanges\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Strona g\u0142\u00f3wna\",\"item\":\"https:\\\/\\\/gruzo.cc\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"zwroty i wymiany\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/gruzo.cc\\\/#website\",\"url\":\"https:\\\/\\\/gruzo.cc\\\/\",\"name\":\"Odzie\u017c na Gravela\",\"description\":\"Gravel Bike Wear\",\"publisher\":{\"@id\":\"https:\\\/\\\/gruzo.cc\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/gruzo.cc\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/gruzo.cc\\\/#organization\",\"name\":\"Odzie\u017c na Gravela\",\"url\":\"https:\\\/\\\/gruzo.cc\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/gruzo.cc\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/gruzo.cc\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/gruzo1white-kopia2-scaled.webp\",\"contentUrl\":\"https:\\\/\\\/gruzo.cc\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/gruzo1white-kopia2-scaled.webp\",\"width\":2560,\"height\":1144,\"caption\":\"Odzie\u017c na Gravela\"},\"image\":{\"@id\":\"https:\\\/\\\/gruzo.cc\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Gruzo.cc\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"zwroty i wymiany - Odzie\u017c na Gravela","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/gruzo.cc\/es\/returns-exchanges\/","og_locale":"es_ES","og_type":"article","og_title":"zwroty i wymiany - Odzie\u017c na Gravela","og_description":"ZWROTY I REKLAMACJE Polityka zwrot\u00f3w: Zgodnie z \u201eUstaw\u0105 o prawach konsumenta\u201d konsument ma prawo zwr\u00f3ci\u0107 towar bez podania przyczyny w […]","og_url":"https:\/\/gruzo.cc\/es\/returns-exchanges\/","og_site_name":"Odzie\u017c na Gravela","article_publisher":"https:\/\/www.facebook.com\/Gruzo.cc","article_modified_time":"2026-08-07T09:02:35+00:00","og_image":[{"width":512,"height":512,"url":"https:\/\/gruzo.cc\/wp-content\/uploads\/2023\/01\/cropped-gruzologo2-01.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"4 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/gruzo.cc\/returns-exchanges\/","url":"https:\/\/gruzo.cc\/returns-exchanges\/","name":"zwroty i wymiany - Odzie\u017c na Gravela","isPartOf":{"@id":"https:\/\/gruzo.cc\/#website"},"datePublished":"2023-06-07T18:15:49+00:00","dateModified":"2026-08-07T09:02:35+00:00","breadcrumb":{"@id":"https:\/\/gruzo.cc\/returns-exchanges\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/gruzo.cc\/returns-exchanges\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/gruzo.cc\/returns-exchanges\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Strona g\u0142\u00f3wna","item":"https:\/\/gruzo.cc\/"},{"@type":"ListItem","position":2,"name":"zwroty i wymiany"}]},{"@type":"WebSite","@id":"https:\/\/gruzo.cc\/#website","url":"https:\/\/gruzo.cc\/","name":"Ropa para Gravel","description":"Gravel Bike Wear","publisher":{"@id":"https:\/\/gruzo.cc\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/gruzo.cc\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/gruzo.cc\/#organization","name":"Ropa para Gravel","url":"https:\/\/gruzo.cc\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/gruzo.cc\/#\/schema\/logo\/image\/","url":"https:\/\/gruzo.cc\/wp-content\/uploads\/2025\/03\/gruzo1white-kopia2-scaled.webp","contentUrl":"https:\/\/gruzo.cc\/wp-content\/uploads\/2025\/03\/gruzo1white-kopia2-scaled.webp","width":2560,"height":1144,"caption":"Odzie\u017c na Gravela"},"image":{"@id":"https:\/\/gruzo.cc\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Gruzo.cc"]}]}},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"custom-blog-thumbnail":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"jarek","author_link":"https:\/\/gruzo.cc\/es\/author\/jarek\/"},"uagb_comment_info":0,"uagb_excerpt":"ZWROTY I REKLAMACJE Polityka zwrot\u00f3w: Zgodnie z \u201eUstaw\u0105 o prawach konsumenta\u201d konsument ma prawo zwr\u00f3ci\u0107 towar bez podania przyczyny w […]","_links":{"self":[{"href":"https:\/\/gruzo.cc\/es\/wp-json\/wp\/v2\/pages\/2816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gruzo.cc\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gruzo.cc\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gruzo.cc\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gruzo.cc\/es\/wp-json\/wp\/v2\/comments?post=2816"}],"version-history":[{"count":5,"href":"https:\/\/gruzo.cc\/es\/wp-json\/wp\/v2\/pages\/2816\/revisions"}],"predecessor-version":[{"id":18948,"href":"https:\/\/gruzo.cc\/es\/wp-json\/wp\/v2\/pages\/2816\/revisions\/18948"}],"wp:attachment":[{"href":"https:\/\/gruzo.cc\/es\/wp-json\/wp\/v2\/media?parent=2816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}